At luxeknitsboutique.com, we want you to be completely delighted with your purchase. If you are not satisfied for any reason, our straightforward returns and exchanges process is designed for your convenience.
Our Return & Exchange Policy
We gladly accept returns and exchanges on most items within a specified period from the date of purchase. All items must be in new, unworn condition with original tags attached and must be returned in their original packaging. For health and safety reasons, we cannot accept returns on certain final sale items, including but not limited to, masks, earrings, and undergarments unless the item is defective. Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the incorrect item.
How to Initiate a Return or Exchange
To begin the process, please visit our Returns Center at luxeknitsboutique.com. You will need your order number and email address to create a return authorization and print a prepaid shipping label. We recommend using the provided label for your return, as it allows us to track your package and process it more efficiently upon arrival. Returns must be initiated within our policy timeframe to be accepted.
Refund Information
Once your return is received and inspected, we will send you a notification email. If approved, your refund will be automatically processed to your original method of payment within a standard number of business days. Please note that shipping charges are non-refundable, and for exchanges, any price differences will be calculated and charged or refunded accordingly. The timing for the refund to appear in your account depends on your card issuer’s policies.
Exchanges
The fastest way to ensure you receive a different size or color is to initiate a return for the original item and place a new order for the desired item on our website at luxeknitsboutique.com. This ensures the best availability for your new selection. If you prefer a traditional exchange for the same item in a different size/color, please select the exchange option in our Returns Center, subject to availability.
Return Shipping
We provide a complimentary prepaid return shipping label for your convenience within our domestic service area. For returns from international destinations, customers are responsible for the return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service and considering shipping insurance, as we cannot guarantee we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please contact our Customer Care team immediately if you receive a damaged, defective, or incorrect item. We will arrange for a prepaid return label and expedite a replacement or refund for you as quickly as possible. We may request photos to assist in resolving the issue promptly.
Late or Missing Refunds
If you haven’t received your refund after standard processing times, first check your bank account again, then contact your credit card company as it may take additional time to post. If you have done this and still have not received your refund, please contact us at the email address provided on our contact page.
Need Assistance?
For any questions regarding your return or exchange, our dedicated Customer Care team is here to help. Please visit our full Contact Us page on luxeknitsboutique.com for more details on how to reach us. We are committed to ensuring your experience with luxeknitsboutique.com is seamless and satisfying.