Frequently Asked Questions (FAQs)
CUSTOMER CARE
We have enhanced our online platform to improve your shopping journey. Look forward to new features and benefits designed for your convenience:
- Hassle-Free Returns: Benefit from immediate refunds through Happy Returns – no delays.
- Real-Time Order Tracking: Monitor your order’s progress from purchase to delivery with our improved notification system.
FABRIC GUIDE
Modal
A term describing regenerated cellulose fibers known for strength in a wet state and used for naturally soft, durable garments.
Modal is celebrated as a contemporary wonder fabric. Sourced from beech wood, it merges the advantages of natural fibers with a remarkably soft touch. This fabric absorbs moisture effectively, similar to cotton, and possesses a silky sheen, maintaining its softness and luster through numerous washes. Choose modal for garments that offer a fine drape and a luxurious feel.
Pearl Fiber
A fabric incorporating nano-grade freshwater pearl powder into its fibers to enhance softness and moisture management.
This intricate technique, originating in the Far East, adds exceptional softness to fabric. The nano-grade pearl powder is known to improve the fabric’s breathability and moisture-wicking capabilities. When blended with other soft fibers, it elevates the overall softness. Select pearl fiber for ultimate comfort, softness, and breathability.
Pima Cotton
A robust, high-quality cotton with a medium staple, developed in the U.S. Southwest from select Egyptian varieties, chosen for its durability, strength, and absorbency.
Pima cotton’s development traces back to the 1790s. Continuous improvements have resulted in a cotton with superior fiber properties, luster, and a silky texture. Cotton, in general, absorbs and releases moisture quickly, allowing the fabric to breathe. It withstands high temperatures and dyes readily. Opt for pima cotton when you desire a soft, natural cotton feel that is inherently durable.
Sandwashed Silk
Silk is a natural filament from silkworm cocoons, primarily sourced from Asia. Sandwashed silk undergoes a finishing process using abrasives like sand to achieve a soft, sueded texture and a faded look.
Silk is prized for its resilience, aesthetic appeal, elasticity, strength, and its ability to feel warm in winter and cool in summer. The sandwashing process creates a uniquely soft hand and excellent drape. Wear sandwashed silk for its outstanding softness, beautiful drape, and luxurious feel.
Tencel
A fabric created from wood pulp cellulose, processed into a delicate, silk-like material.
Tencel marks a significant advancement in eco-conscious textiles. It is a natural, man-made fiber, known technically as Lyocell. Celebrated for its moisture management—absorbing and releasing humidity efficiently—and for its inherent softness due to low fiber stiffness. Tencel is renowned for its elegant drape, which flatters the body, offering a luxurious and refined look that is often comfortable for sensitive skin. Choose Tencel when you want a garment with beautiful flow.
Viscose
Viscose begins as a viscous solution from cellulose treated with chemicals, eventually spun into fibers known as rayon.
Modern manufacturers produce high-quality, environmentally responsible viscose by recycling waste products. Select viscose for a soft, flowing appearance in summer garments, or when it is blended with polyester to enhance the natural look and breathability of an item.
ORDERING
Please note that our designs are exclusively available at luxeknitsboutique.com. We are not associated with any other websites or entities claiming to sell our products.
We understand concerns regarding online security. Our site is engineered with robust security and encryption protocols to protect your information.
Methods of Payment
We accept the following payment methods:
- MasterCard
- Visa
- Discover/NOVUS
- American Express
- Merchandise Credit
- Gift Card
- PayPal
We cannot accept cash, checks, or money orders. We can only process credit cards issued by U.S.-based banks.
For debit card orders, your bank statement may show two entries: a “pre-authorization hold” and the final charge. The hold verifies your card details to begin order processing and is typically released by your bank within a few days. This results in two separate statement entries, which is standard financial industry practice for online debit transactions.
How to Place an Order
To shop, enter a 5-digit Product Number (e.g., 12345) or a keyword in the “Search” box and press return. You will be directed to a product page or search results.
You can also shop by clicking on a category and then a subcategory. Use the page navigation to browse more products.
On a “Product Detail” or “QuickView” page, select your color, size, and quantity from the menus and click “Add to Shopping Bag.” To finish, click “Shopping Bag” and follow the checkout instructions.
After submitting your order, you will receive an on-screen confirmation number and an email confirmation with your order details.
We do not authorize the purchase of merchandise for resale. We reserve the right to limit or cancel orders that appear to be placed by dealers, resellers, or distributors.
PRODUCT INFORMATION
Please be aware that colors may appear differently on various computer monitors.
PRODUCT REVIEWS
Submitting a product review is simple:
- SEARCH: Find the product you wish to review using the search box. On the product page, click the “write” link next to the star ratings and log in.
- RATE: Assign an overall star rating (1-5) and enter your review comments. Please be specific about your experience with the product.
- SUBMIT: Preview your review. If satisfied, click “Submit.” Ratings and comments are usually posted within two to four business days.